Findify help desk

Compatibility with other apps

Locksmith for Shopify

If you have the Locksmith app installed in your store, we need you to take a few small steps before going live with Findify Search. As Locksmith is an app that hides certain products from public view, in order to keep these products hidden from the Findify search results, you need to add the following tag to all the products you wish to hide:

  • “findify-remove” (without the quotes)

You can do this within your Shopify Admin Panel, on this Tags page:








Boldapps for Shopify

Some apps by Boldapps “hide” products in your store. In order to keep them hidden in the Findify Autocomplete and search results,  you need to add the following tag to all the products you wish to hide:

  • “findify-remove” (without the quotes)

You can do this within your Shopify Admin Panel, on this Tags page:








Customizing your search behavior

How can I add new filters to my search results (Shopify)?

If you would like to add a filter that affects different variants of a specific product, you can simply create an “option” for these variants in the Shopify Admin Panel. From this, we will be able to create a custom filter for you.

If you’d like to create a custom filter for a specific product, you can set a tag for this specific product. We simply require that the tag has a unique pattern that would help us identify it. For example, “filter_gender: Man”

Once you’ve made these changes, please email us as and we will enable your new custom filters for your store.

Features & functionality

My search results are appearing in a very narrow space – how can I fix this?

Our search results are optimized to work on desktop, tablet and mobile devices. Due to this dynamic nature it’s best to allow our search results to fill in the whole page width and provide your customers with the best possible experience. Unfortunately sometimes the theme you’re using may hinder this behavior.

There are 2 main causes for this:


Cause #1: Sidebars

If our search results view needs to be shown next to a sidebar then it will naturally make the search results narrower. We already provide a great sidebar/faceting experience for your customer thus we can easily hide unwanted sidebars.

To hide unwanted sidebars:
1. Identify the unique selector for the sidebar on the search results page.

2. Append a line in your css file to hide it, example:
        #search .sidebar {display: none !important;}
        #search .content {display: 100% !important;}


Shopify tip – To make this change, edit your template, navigate to “Assets” and then select “style.scss.liquid”. The Shopify selectors are usually as follows, so you can can simply paste these lines in the bottom of your file.
        #search-results .main-content .large—one-fifth {display: none !important;}
        #search-results .main-content .large—four-fifths {width:100% !important;}


Cause #2: Narrow, fixed-width container (no sidebar)

Sometimes your theme will limit the width of the search results view container which can hinder the experience of your customers and reduce your revenue.

To make your search results container big:
1. Identify an unique selector for the search results container on the search results page.
2. Append a line in your css file to expand it, example:
       #findify-search-results {width: 100%;}


Shopify tip – To make this change, edit your template, navigate to “Assets” and then select “style.scss.liquid”. The Shopify selector is usually as follows, so you can can simply paste this line in the bottom of your file:
      #search-results .main-content .grid .grid__item {width:100% !important;}

How can I remove certain products from the Search results?

You can remove any product you’d like from the Findify search results, by simply adding a tag to the products you’d like to remove.

The tag is “findify-remove” without the quotes.

Shopify tip:

You can do this within your Shopify Admin Panel, on the Tags page:









Can I hide “out of stock” products?

Yes. You can configure the behavior of your out of stock products in your Merchant Dashboard. In the left-side menu, click on “store configuration” and then “out of stock products”. From here you can choose the option that best suits your needs.

Can I change the look & feel of my search results?

We’re currently developing this tool that will allow you to customize the look & feel of your search experience, without writing any code! We’ll be releasing it soon and we’ll update you when we do.

In the meantime, if you’re looking for something immediately, please contact us at with with your requests and we’ll be happy to help!

Can I add or remove filters on my search results page?

Absolutely. You can configure your filters from your Merchant Dashboard by following the steps below

  1. Log in to your dashboard by clicking the following link
  2. Click “store configuration” then “filters” in the left-side menu
  3. Drag & drop which filters you’d like to be displayed in your store to the top list.
  4. If you wish to rename the filter, click the edit icon on the right of the filter.
How does my Synonyms feature work?

Your Synonyms tool will tell your search to return results for product X, even if query Y was submitted in the search box. For example, if your customer searches for “cell phone”, but all your products are labeled with “mobile phone”, they would usually get 0 results. Creating a simple synonyms list with “cell phone” and “mobile” will ensure your customers find relevant products no matter what terminology or jargon they use.

To add your own custom synonyms, simply add all related synonyms to a common list, like the follow examples:

  • sneakers, runners, running shoes
  • headphones, earphones, earbuds
  • all-in-one printer, multifunction printer

Create your own synonyms list:

  1. Log in to your dashboard by clicking the following link
  2. Click “Store configuration” then “Synonyms” then “My synonyms”
  3. Click “create new synonym group”
How often is my feed parsed?

By default, your feed is parsed every 12 hours, at 2am and 2pm UTC. We can change your feed parsing time and frequency if necessary. Simply send us an email at and we’re happy to help you out.

Pricing & billing

What is considered “Findify-generated revenue”?

If a customer clicks on a product in the search results page or a product match in the autocomplete, and then carries on to purchase the product within the same session, it is considered Findify-generated revenue.

What is “a session”?

A session is considered a period of time in which a customer is active on your website. If a customer is inactive on your website for 30 minutes or more, it is no longer considered the same session.

How and when am I charged?

We will charge your credit card at the end of each calendar month. If you start using Findify during the middle of a calendar month, we will charge only for the search-generated revenue during the remaining days in that month.

How can I add my payment information to my Findify account?

To add your payment information using our secure form, please follow the steps below:

  1. Log in to your Merchant Dashboard by clicking the following link.
  2. Click on “Account” then “Billing” from the left side menu.
  3. Add your credit card details
  4. Click “Save credit card”
Is my credit card safe?

Absolutely. We use a payment gateway called Braintree, which is also used by other familiar, global companies such as AirBnB, Uber, Tictail, OpenTable, Hotel Tonight and Github.

Security & privacy

How does Findify track visitors on my website?

We use anonymous visitor IDs stored in the cookies and on some platforms, such as Shopify, in the platform orders. We don’t know who the customers are and we do not collect or save any private data.

What kind of data does Findify collect about my customers?

We collect data pertaining only to search-related activity from your customers. We don’t collect confidential data or personally-identifying information.

Why does Findify collect this anonymous data on my website?

We use this data for two purposes:

  1. Machine learning: We use the product view and conversion information in order to automatically calculate the popularity score of the different products on your site. This way, the most relevant and popular products are returned to customers in the autocomplete and search results.
  2. Revenue tracking: In order to accurately track what revenue Findify generated, we need to track purchases and tie them to the relevant search queries.
Is Findify secure?

Even though a system is never 100% hermetically secure, we follow the most strict industry standards to make sure our systems and all the data we gather is safe and secure. We also do not store any payment information, which further reduces any possible risk.


My Findify generated revenue is stuck on zero, what should I do?

Some external plugins and complex checkout flows interfere with our tracking system. If the Findify-generated revenue in your dashboard seems off, or stuck on zero, please contact us at

I changed my Shopify theme and now my Findify Search is not working – what should I do?

Since we configured Findify Search to work specifically with the theme you were using when you first installed our app, changing themes may have broken this configuration. If you’ve changed themes and found your search no longer working, please contact us at